Agency Report

Immigration and Customs Enforcement

Best Places to Work Rank
out of 420 Agency Subcomponents

2019 Engagement Score
54.8

Change from 2018
-3.7

Mission

To protect America from the cross-border crime and illegal immigration that threaten national security and public safety.

	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005	2003
Engagement Score	348 of 420	-3.7	54.8	58.5	56.7	45.2	34.0	35.8	41.4	46.3	52.5	54.7	54.5	46.7	49.7

Category	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005
Effective Leadership	358 of 413	-1.3	49.9	51.2	49.5	42.9	36.0	36.9	40.6	42.8	46.6	46.5	46.0	42.1	43.2
Effective Leadership: Empowerment	364 of 413	-1.6	41.2	42.8	40.6	33.3	26.1	26.6	30.8	32.6	38.4	41.0	40.4	37.3	37.6
Effective Leadership: Fairness	343 of 413	1.4	51.3	49.9	47.5	41.2	34.1	37.3	38.7	40.7	46.1	44.4	41.8	39.1	40.5
Effective Leadership: Senior Leaders	342 of 413	-2.5	39.6	42.1	40.8	31.4	23.9	24.8	31.3	34.1	38.1	40.4	38.5	33.2	36.0
Effective Leadership: Supervisors	367 of 413	-1.1	64.0	65.1	63.7	60.1	54.0	53.8	55.7	57.6	59.6	56.3	58.5	54.8	54.7
Employee Skills–Mission Match	391 of 415	-1.3	72.0	73.3	72.7	64.0	57.1	56.3	61.8	65.2	69.1	69.1	71.7	69.0	69.1
Pay	159 of 415	-1.6	66.9	68.5	67.6	64.0	52.8	52.2	54.0	59.0	54.2	62.0	68.5	62.8
Strategic Management	365 of 414	-0.1	52.5	52.6	48.3	42.0	35.6	36.7	41.5	44.6	48.6	52.0	50.1	45.2	46.1
Teamwork	375 of 414	-0.1	63.3	63.4	62.2	57.9	52.4	52.9	55.0	56.5	58.2	61.2	66.6	63.9	65.6
Innovation	383 of 414	0.4	57.1	56.7	56.3	50.5	45.0	45.2	49.3	50.9	55.5	55.3
Training and Development	383 of 415	1.3	52.2	50.9	49.9	44.3	35.9	36.0	40.4	43.3	48.3	49.1	50.3	43.4	46.5
Work–Life Balance	362 of 414	-0.2	55.1	55.3	56.2	55.0	51.1	50.5	52.0	53.1	54.1	55.0	56.5	52.3	52.7
Support for Diversity	380 of 414	-0.6	52.7	53.3	52.3	45.7	39.8	40.6	42.8	44.5	48.3	50.5	54.5	48.6	50.4
Performance-Based Rewards and Advancement	366 of 413	0.1	41.5	41.4	40.0	34.8	29.3	29.1	32.6	34.7	39.0	39.9	39.8	31.5	34.8

Lower Quartile (0–25%)

Below Median (25–50%)

Above Median (50–75%)

Upper Quartile (75–100%)

Click on the graph legends to highlight selected data series. Hover over the graphs to view data by year.