The annual Best Places to Work in the Federal Government® rankings, produced by the nonprofit, nonpartisan Partnership for Public Service and Boston Consulting Group, measure employee engagement government-wide as well as at individual departments, agencies and subcomponents.
In 2020, as the country confronted the deadly COVID-19 pandemic, federal agencies stepped up to support employees, a majority of whom worked remotely to maintain the continuity of operations and provide benefits and services to the public.
On a government-wide basis, employees gave federal agencies a Best Places to Work score of 86.1 out of 100 on a series of critical workforce issues centering on their response to the pandemic—prioritizing employee well-being, the provision of job resources, agency performance and leadership support.
Overall, the 2020 government-wide Best Places to Work employee engagement score measuring employee satisfaction with their jobs and organizations is 69.0 out of 100. This 2020 score cannot be compared to previous years because of a change in our methodology. For more information, see the methodology section.