2021 was a difficult year for federal employees, who navigated a change in administration and transitioned back to the office. But agencies worked hard to improve in all categories of employee engagement and satisfaction.
We talked to a subset of agencies that improved their scores or ranking in selected categories in order to identify best practices, new ideas and strategies for success. Although these agencies represent a small fraction of those that improved, others can apply these successes to create a better employee experience.
Return to the Office
The COVID-19: Return to the Office category measures the extent to which employees feel that their organization provided clear communication, guidance and support around the transition to hybrid or in-person work, and how employees assess their agency’s prioritization of safety during this transition.
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Work/Life Balance
The Work–Life Balance category measures the extent to which employees consider their workloads reasonable and feasible, and managers support a balance between work and life.
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Effective Leadership: Senior Leaders
The Effective Leadership senior leaders subcategory measures the level of respect employees have for senior leaders, satisfaction with the amount of information provided by management and perceptions about senior leaders’ honesty, integrity and ability to motivate employees.
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Recognition
The Recognition category measures the extent to which employees feel they are recognized for their performance and innovative contributions to their workplaces.
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