Agency Headlines

Agency Headlines

Agencies at the Top

For the ninth year in a row, NASA achieved the number one Best Places to Work ranking among large federal agencies, posting a 2020 score of 86.6 out of 100. The intelligence community ranked second with a score of 76.7 followed by the Department of Transportation at 76.1.  

In the midsize category, the Government Accountability Office jumped from third place to first with a score of 89.4. The GAO was followed by the Federal Trade Commission with a score of 89.1, while the Federal Energy Regulatory Commission ranked third with a Best Places to Work score of 87.2.

The top-ranked small agency is the Congressional Budget Office at 92.8 followed by the Office of Special Counsel at 86.5 and the U.S. International Trade Commission at 86.4.   

For the fifth time since joining the rankings in 2015, the Office of the Inspector General at the Tennessee Valley Authority is the top ranked subcomponent with a score of 96.2. It is followed by the Office of the General Counsel at the Federal Energy Regulatory Commission, which posted a score of 94.8.  

All of these federal agencies far exceeded the 2020 government-wide Best Places to Work employee engagement score of 69.0 out of 100 and were higher or just fell slightly short of the private sector engagement score of 77.0.

See the full rankings
Large AgenciesEngagement Score
National Aeronautics and Space Administration86.6
Intelligence Community76.7
Department of Transportation76.1
Midsize AgenciesEngagement Score
Government Accountability Office89.4
Federal Trade Commission89.1
Federal Energy Regulatory Commission87.2
Small AgenciesEngagement Score
Congressional Budget Office92.8
Office of Special Counsel86.5
U.S. International Trade Commission86.4

Agencies at the Bottom

For the ninth straight year, the Department of Homeland Security ranked last among 17 large agencies, posting a 2020 Best Places to Work score of 61.1 out of 100. For the third year in a row, the Department of Agriculture placed 16th with a score of 64.3, while the Social Security Administration was 15th with a score of 64.5.

In the midsize agency category, the U.S. Agency for Global Media placed last with a score of 53.0 points followed by the National Labor Relations Board at 54.7 and the Department of Education at 57.9. 

The Office of Management and Budget ranked last among 29 small agencies with a score of 54.6, dropping precipitously from a sixth place ranking in 2019. The Corporation for National and Community Service ranked second to last with a score of 55.8 while the International Boundary and Water Commission ranked 27th with a score of 55.9.

For agency subcomponents, the International Broadcasting Bureau, part of the U.S. Agency for Global Media, ranked last with a score of 35.5, while the Substance Abuse and Mental Health Services Administration, part of the Department of Health and Human Services, was second to last with a score of 37.1. Both subcomponents have been at or near the bottom of the rankings for a number of years.

See the full rankings

Photo Credit: (NASA/Bill Ingalls) | Creative Commons license

Large AgenciesEngagement Score
Social Security Administration64.5
Department of Agriculture64.3
Department of Homeland Security61.1
Midsize AgenciesEngagement Score
Department of Education57.9
National Labor Relations Board54.7
U.S. Agency for Global Media53.0
Small AgenciesEngagement Score
International Boundary and Water Commission55.9
Corporation for National and Community Service55.8
Office of Management and Budget54.6