Agency Report

Citizenship and Immigration Services

Best Places to Work Rank
out of 415 Agency Subcomponents

  84  

2018 Engagement Score
73.0

Change from 2017
-1.2 


Parent Agency
Department of Homeland Security (Engagement Score: 53.1)
Mission
To administer the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values.
Website
https://www.uscis.gov/

SCORES AND RANKINGS

Rank Change
(2017‑18)
2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Engagement Score 84 of 415 -1.2  73.0 74.2 70.7 66.2 63.7 65.1 65.1 63.0 66.2 66.9 59.5 58.9
Category Rank Change
(2017‑18)
2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Effective Leadership 144  of 408 -0.9  62.1 63.0 59.8 55.5 52.8 53.3 52.6 50.5 54.6 53.5 47.1 47.9
Effective Leadership: Empowerment 164  of 408 -1.4  54.4 55.8 52.4 47.4 45.1 44.1 44.1 41.1 49.1 47.5 42.9 42.4
Effective Leadership: Fairness 198  of 408 -0.8  59.5 60.3 56.4 52.0 49.6 50.2 49.3 47.6 51.2 46.2 38.8 42.8
Effective Leadership: Senior Leaders 134  of 408 -1.5  56.4 57.9 55.0 49.4 47.5 49.5 48.3 46.2 51.0 52.4 43.2 44.1
Effective Leadership: Supervisors 166  of 408 -0.2  72.8 73.0 69.9 67.4 63.6 63.3 62.6 61.0 62.7 61.2 57.4 57.1
Employee Skills–Mission Match 103  of 410 -0.3  81.1 81.4 79.0 78.1 75.8 77.2 77.2 75.6 77.6 80.3 78.0 75.7
Pay 76  of 410 0.2  71.4 71.2 67.7 69.2 62.6 62.2 65.9 67.1 74.3 68.1 65.1
Strategic Management 99  of 409 1.6  65.6 64.0 61.5 58.4 57.0 58.2 57.5 54.5 59.5 62.0 55.9 56.8
Teamwork 131  of 409 0.2  73.7 73.5 71.0 67.7 65.9 66.5 65.4 64.3 67.0 73.7 66.3 67.5
Innovation 129  of 409 -0.6  69.4 70.0 67.4 64.4 61.9 60.9 60.1 58.9 62.6
Training and Development 135  of 410 -0.7  66.0 66.7 64.8 61.7 58.5 57.8 57.9 55.1 56.9 59.4 52.0 52.0
Work–Life Balance 106  of 409 -2.1  69.2 71.3 69.0 66.8 65.3 64.9 64.4 62.8 63.9 66.4 62.3 58.4
Support for Diversity 103  of 409 -0.7  66.5 67.2 63.6 59.6 56.8 57.3 56.3 55.4 59.3 61.6 56.8 56.9
Performance-Based Rewards and Advancement 97  of 408 -0.2  55.5 55.7 52.0 47.9 44.4 43.9 43.1 42.0 47.0 46.2 40.7 43.4
Quartile Key
Lower Quartile (0–25%) Below Median (25–50%) Above Median (50–75%) Upper Quartile (75–100%)

WORKFORCE SIZE AND DEMOGRAPHICS

Data source: FedScope, U.S. Office of Personnel Management


Gender Demographics


Race/Ethnicity Demographics