To direct and manage headquarters and geographically dispersed operations installations; to oversee regional operating program, technical, assessment and program management activities; to direct studies and actions to improve the operational effectiveness and efficiency of its components; to promote systems and operational integration and defines user needs in the strategic planning process; to determine automation support needs for Operations components; to oversee the coordination and implementation of SSA’s policies for the electronic delivery of Agency services to the public.
The overall rankings are determined by the Best Places to Work employee engagement and satisfaction scores, calculated by the Partnership for Public Service and Boston Consulting Group.
The index score is not a combined average of an agency’s category scores. It is calculated using a proprietary weighted formula that looks at responses to three different questions in the U.S. Office of Personnel Management’s Federal Employee Viewpoint Survey. The more the question predicts intent to remain, the higher the weighting.
• I recommend my organization as a good place to work. (Q. 17)
• Considering everything, how satisfied are you with your job? (Q. 36)
• Considering everything, how satisfied are you with your organization? (Q. 38)
Quartile Key
Lower Quartile (0-25%)
Below Median (25-50%)
Above Median (50-75%)
Upper Quartile (75-100%)
Scores by Category
Quartile Key
Lower Quartile (0-25%)
Below Median (25-50%)
Above Median (50-75%)
Upper Quartile (75-100%)
Trend Graphs
Engagement and Satisfaction Score Trend
Trends by Category
Workforce Size and Demographics
Workforce Size
Sex Demographics
Race/Ethnicity Demographics
The Best Places to Work rankings are produced by the Partnership for Public Service and Boston Consulting Group.
