Agency Report

Customs and Border Protection

Best Places to Work Rank
out of 420 Agency Subcomponents

  380  

2019 Engagement Score
49.5

Change from 2018
-2.1 

Parent Agency
Department of Homeland Security (Engagement Score: 52.3)
Mission
To safeguard America's borders thereby protecting the public from dangerous people and materials while enhancing the Nation's global economic competitiveness by enabling legitimate trade and travel.
Website
http://www.cbp.gov/xp/cgov/home.xml
ON THIS PAGE
Scores and Rankings Trend Graphs Workforce Size and Demographics

The Best Places to Work rankings are produced by the Partnership for Public Service and Boston Consulting Group.

SCORES AND RANKINGS

Rank Change
(2018‑19)		 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Engagement Score 380 of 420 -2.1  49.5 51.6 53.0 46.8 40.5 43.5 45.1 58.5 62.4 63.3 58.2 53.2 55.0
Category Rank Change
(2018‑19)		 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Effective Leadership 396  of 413 0.8  43.9 43.1 43.6 40.1 35.7 37.4 40.0 47.2 50.1 49.9 46.9 41.9 43.7
Effective Leadership: Empowerment 390  of 413 0.8  35.5 34.7 35.9 31.3 27.0 29.1 31.0 39.5 41.9 44.1 40.0 33.7 34.9
Effective Leadership: Fairness 369  of 413 2.1  48.1 46.0 46.8 42.2 38.1 41.2 43.2 48.1 51.1 48.2 43.2 39.4 40.6
Effective Leadership: Senior Leaders 372  of 413 0.8  35.3 34.5 34.7 31.2 26.4 28.1 31.6 41.6 45.2 45.4 44.4 38.5 38.8
Effective Leadership: Supervisors 405  of 413 0.2  54.6 54.4 54.8 52.5 48.0 48.9 51.4 56.2 58.4 58.1 54.8 50.7 54.5
Employee Skills–Mission Match 408  of 415 -1.4  67.1 68.5 70.5 65.8 62.9 64.9 66.9 72.8 76.1 75.5 75.0 71.1 71.6
Pay 273  of 415 1.9  61.4 59.5 59.1 57.3 53.3 57.4 55.5 71.1 71.2 70.0 67.2 64.7
Strategic Management 399  of 414 0.7  47.5 46.8 44.4 40.6 37.1 39.1 42.2 49.1 51.9 51.6 49.5 47.2 46.7
Teamwork 404  of 414 0.8  58.2 57.4 57.7 54.7 50.9 53.2 55.4 59.4 59.9 61.2 67.5 64.2 64.9
Innovation 403  of 414 1.4  52.8 51.4 51.9 48.1 44.9 46.7 48.9 53.7 56.3 56.7
Training and Development 394  of 415 1.1  49.6 48.5 49.1 46.1 41.7 43.0 44.7 52.2 56.1 57.9 55.8 50.7 50.5
Work–Life Balance 390  of 414 -0.1  51.0 51.1 53.8 51.7 49.1 49.3 50.5 56.1 58.2 59.6 56.7 52.1 56.6
Support for Diversity 400  of 414 0.1  49.4 49.3 50.7 47.0 42.7 44.6 45.0 50.6 53.4 52.5 54.9 49.4 54.1
Performance-Based Rewards and Advancement 397  of 413 1.6  37.5 35.9 36.0 32.0 28.3 30.3 33.2 39.1 42.5 42.7 37.8 31.9 33.9
Quartile Key
Lower Quartile (0–25%) Below Median (25–50%) Above Median (50–75%) Upper Quartile (75–100%)
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TREND GRAPHS

Click on the graph legends to highlight selected data series. Hover over the graphs to view data by year.

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WORKFORCE SIZE AND DEMOGRAPHICS

Data source: FedScope, U.S. Office of Personnel Management

Gender Demographics

Race/Ethnicity Demographics