Employee Services
74
out of 459 subcomponent agencies

Employee Services

Parent Agency
Office of Personnel Management
Mission: To provide oversight for policies and programs that benefit the 2 million strong Federal employees across the nation

Scores and Rankings

Overall Engagement and Satisfaction Score

The overall rankings are determined by the Best Places to Work employee engagement and satisfaction scores, calculated by the Partnership for Public Service and Boston Consulting Group.
The index score is not a combined average of an agency’s category scores. It is calculated using a proprietary weighted formula that looks at responses to three different questions in the U.S. Office of Personnel Management’s Federal Employee Viewpoint Survey. The more the question predicts intent to remain, the higher the weighting.

  • I recommend my organization as a good place to work. (Q. 46)   
  • Considering everything, how satisfied are you with your job? (Q. 70)   
  • Considering everything, how satisfied are you with your organization? (Q. 72) 
Quartile Key
Upper Quartile (75-100%)
Above Median (50-75%)
Below Median (25-50%)
Lower Quartile (0-25%)
Subcomponents need to have at least 100 employees and 30 survey responses to be included in the rankings. Using a combination of the Federal Employee Viewpoint Survey and FedScope data, the Partnership determines which agencies and subcomponents meet the 100-person criteria for inclusion. In some cases, the employee count is unavailable from either the FEVS or FedScope. When this occurs, our team makes informed inferences on the likely employee count at a subcomponent using the Office of Personnel Management’s average response rate for agencies with 100-999 employees.

At times, a lack of data may result in a subcomponent being included in the rankings that falls short of the 100-person threshold. We do not attempt to recreate the rankings in these situations, but we do document them for further review during future Best Places to Work rankings.

Effective Leadership


Diversity, Equity, Inclusion and Accessibility


Additional Categories


Quartile Key
Upper Quartile (75-100%)
Above Median (50-75%)
Below Median (25-50%)
Lower Quartile (0-25%)
Looking for Historical Data?
Engagement and Satisfaction Scores and category scores for all years are available at the link below.

Trend Graphs

Engagement and Satisfaction Score Trend


Workforce Size and Demographics

Workforce Size

Sex Demographics

Race/Ethnicity Demographics