Agency Report

Citizenship and Immigration Services (DHS)

Best Places to Work Rank
out of 339 Agency Subcomponents

  72  

2017 Index Score
74.2

Change from 2016
3.5 


Parent Agency
Department of Homeland Security (Index Score: 52.0)
Mission
To secure America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship and ensuring the integrity of our immigration system.
Website
http://www.uscis.gov

SCORES AND RANKINGS

Rank Change
(2016‑17)
2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Index Score 72 of 339 3.5  74.2 70.7 66.2 63.7 65.1 65.1 63.0 66.2 66.9 59.5 58.9
Category Rank Change
(2016‑17)
2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Effective Leadership 114  of 336 3.2  63.0 59.8 55.5 52.8 53.3 52.6 50.5 54.6 53.5 47.1 47.9
Effective Leadership: Empowerment 121  of 336 3.4  55.8 52.4 47.4 45.1 44.1 44.1 41.1 49.1 47.5 42.9 42.4
Effective Leadership: Fairness 161  of 336 3.9  60.3 56.4 52.0 49.6 50.2 49.3 47.6 51.2 46.2 38.8 42.8
Effective Leadership: Senior Leaders 105  of 336 2.9  57.9 55.0 49.4 47.5 49.5 48.3 46.2 51.0 52.4 43.2 44.1
Effective Leadership: Supervisors 130  of 336 3.1  73.0 69.9 67.4 63.6 63.3 62.6 61.0 62.7 61.2 57.4 57.1
Employee Skills–Mission Match 80  of 338 2.4  81.4 79.0 78.1 75.8 77.2 77.2 75.6 77.6 80.3 78.0 75.7
Pay 78  of 338 3.5  71.2 67.7 69.2 62.6 62.2 65.9 67.1 74.3 68.1 65.1
Strategic Management 78  of 337 2.5  64.0 61.5 58.4 57.0 58.2 57.5 54.5 59.5 62.0 55.9 56.8
Teamwork 116  of 337 2.5  73.5 71.0 67.7 65.9 66.5 65.4 64.3 67.0 73.7 66.3 67.5
Innovation 99  of 337 2.6  70.0 67.4 64.4 61.9 60.9 60.1 58.9 62.6
Training and Development 114  of 338 1.9  66.7 64.8 61.7 58.5 57.8 57.9 55.1 56.9 59.4 52.0 52.0
Work–Life Balance 66  of 337 2.3  71.3 69.0 66.8 65.3 64.9 64.4 62.8 63.9 66.4 62.3 58.4
Support for Diversity 96  of 337 3.6  67.2 63.6 59.6 56.8 57.3 56.3 55.4 59.3 61.6 56.8 56.9
Performance-Based Rewards and Advancement 83  of 336 3.7  55.7 52.0 47.9 44.4 43.9 43.1 42.0 47.0 46.2 40.7 43.4
Quartile Key
Lower Quartile (0–25%) Below Median (25–50%) Above Median (50–75%) Upper Quartile (75–100%)

WORKFORCE SIZE AND DEMOGRAPHICS

Data source: FedScope, U.S. Office of Personnel Management

Employees joined (2016)
1,657 ( 11.0% )

Average joined (2010-2016)

Workforce with less than three years of service
17.2%

Employees left (2016)
707 ( 4.7% )

Average left (2010-2016)


Gender Demographics


Race/Ethnicity Demographics