Agency Report

Field Service

Best Places to Work Rank
out of 420 Agency Subcomponents

  374  

2019 Engagement Score
50.9

Change from 2018
1.7 

Parent Agency
Railroad Retirement Board (Engagement Score: 63.6)
Mission
To be responsible for all aspects of customer relations on behalf of the agency
Website
https://www.rrb.gov/OurAgency/BureauofFieldService/Director
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Scores and Rankings Trend Graphs

The Best Places to Work rankings are produced by the Partnership for Public Service and Boston Consulting Group.

SCORES AND RANKINGS

Rank Change
(2018‑19)		 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Engagement Score 374 of 420 1.7  50.9 49.2
Category Rank Change
(2018‑19)		 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Effective Leadership 398  of 413 -1.4  43.6 45.0
Effective Leadership: Empowerment 401  of 413 0.1  31.0 30.9
Effective Leadership: Fairness 312  of 413 4.0  53.6 49.6
Effective Leadership: Senior Leaders 380  of 413 -5.8  34.0 39.8
Effective Leadership: Supervisors 405  of 413 -0.4  54.6 55.0
Employee Skills–Mission Match 372  of 415 2.7  74.0 71.3
Pay 377  of 415 -1.2  52.7 53.9
Strategic Management 382  of 414 -2.0  50.4 52.4
Teamwork 365  of 414 -1.6  64.0 65.6
Innovation 406  of 414 2.4  51.2 48.8
Training and Development 397  of 415 1.3  49.4 48.1
Work–Life Balance 413  of 414 -8.3  40.0 48.3
Support for Diversity 383  of 414 5.8  52.3 46.5
Performance-Based Rewards and Advancement 395  of 413 0.9  37.7 36.8
Quartile Key
Lower Quartile (0–25%) Below Median (25–50%) Above Median (50–75%) Upper Quartile (75–100%)
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TREND GRAPHS

Click on the graph legends to highlight selected data series. Hover over the graphs to view data by year.