Agency Report

Office of Personnel Management

Best Places to Work Rank
out of 25 Midsize Agencies

2019 Engagement Score
67.1

Change from 2018
1.9

Mission

To recruit, retain and honor a world-class force to serve the American people.

Rank*	Subcomponent	2019 Engagement Score	Change from 2018
162	Office of the Inspector General	66.6	-4.8
108	National Background Investigations Bureau	70.2	6.7
142	Retirement Services	68.2	3.2
322	Office of the Chief Information Officer	57.1	2.3
377	Healthcare and Insurance	50.1	-12.9
210	Employee Services	63.9	-12.6
60	HR Solutions	76.1	1.4
412	Merit System Accountability and Compliance	38.1	-33.9

	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005	2003
Engagement Score	12 of 25	1.9	67.1	65.2	65.7	66.2	67.4	67.1	67.6	67.6	69.4	65.8	62.7	54.9	54.2	62.7

Category	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005	2003
Effective Leadership	9 of 23	1.1	60.3	59.2	59.6	59.4	58.9	59.8	59.2	58.8	60.5	56.4	54.0	49.3	47.3	51.4
Effective Leadership: Empowerment	13 of 23	0.2	50.1	49.9	50.8	49.7	48.8	49.7	50.3	49.9	51.8	48.1	46.1	42.1	45.1	48.3
Effective Leadership: Fairness	9 of 23	1.0	60.3	59.3	58.4	57.8	57.5	57.6	54.7	56.6	56.0	52.3	47.4	42.1	38.6	45.5
Effective Leadership: Senior Leaders	12 of 23	2.0	50.8	48.8	50.0	51.2	50.9	51.7	54.8	53.9	55.9	52.2	50.3	45.6	39.1	46.1
Effective Leadership: Supervisors	9 of 23	1.0	75.1	74.1	74.3	73.3	72.7	74.1	70.3	69.2	71.7	66.8	64.9	60.2	61.1	61.2
Employee Skills–Mission Match	8 of 23	1.0	81.0	80.0	78.0	78.7	78.3	78.8	78.4	79.1	79.8	79.3	79.0	76.4	76.2	77.6
Pay	11 of 23	-1.7	66.7	68.4	69.4	67.8	67.2	66.4	62.8	66.2	69.2	72.8	70.4	68.3
Strategic Management	8 of 23	2.5	64.7	62.2	58.5	58.6	58.7	57.8	59.6	60.5	60.8	57.8	59.3	56.6	53.9	60.5
Teamwork	9 of 23	1.0	74.2	73.2	71.9	71.5	70.5	71.8	71.1	70.0	70.2	67.6	71.2	69.8	70.2	70.0
Innovation	14 of 23	0.5	65.0	64.5	64.4	63.5	62.9	62.5	63.7	62.8	63.0	60.6
Training and Development	11 of 23	0.8	63.0	62.2	61.4	61.4	60.2	58.2	60.6	60.1	62.6	59.5	57.2	48.6	52.8	57.8
Work–Life Balance	7 of 23	2.9	69.7	66.8	66.1	65.8	65.9	66.4	67.3	67.9	67.4	62.8	66.2	60.2	63.3	67.9
Support for Diversity	14 of 24	-1.0	61.7	62.7	62.8	60.2	59.6	61.2	59.6	59.8	60.6	56.3	56.4	54.7	56.1	61.4
Performance-Based Rewards and Advancement	11 of 23	0.5	51.6	51.1	50.7	49.2	48.4	49.1	48.9	48.8	50.5	47.9	45.0	40.7	39.6	47.6

Lower Quartile (0–25%)

Below Median (25–50%)

Above Median (50–75%)

Upper Quartile (75–100%)

Click on the graph legends to highlight selected data series. Hover over the graphs to view data by year.