Agency Report

Citizenship and Immigration Services

Best Places to Work Rank
out of 420 Agency Subcomponents

  90  

2019 Engagement Score
72.9

Change from 2018
-0.1 


Parent Agency
Department of Homeland Security (Engagement Score: 52.3)
Mission
To administer the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values.
Website
https://www.uscis.gov/

SCORES AND RANKINGS

Rank Change
(2018‑19)
2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Engagement Score 90 of 420 -0.1  72.9 73.0 74.2 70.7 66.2 63.7 65.1 65.1 63.0 66.2 66.9 59.5 58.9
Category Rank Change
(2018‑19)
2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Effective Leadership 133  of 413 0.8  62.9 62.1 63.0 59.8 55.5 52.8 53.3 52.6 50.5 54.6 53.5 47.1 47.9
Effective Leadership: Empowerment 144  of 413 1.3  55.7 54.4 55.8 52.4 47.4 45.1 44.1 44.1 41.1 49.1 47.5 42.9 42.4
Effective Leadership: Fairness 176  of 413 1.6  61.1 59.5 60.3 56.4 52.0 49.6 50.2 49.3 47.6 51.2 46.2 38.8 42.8
Effective Leadership: Senior Leaders 132  of 413 0.0  56.4 56.4 57.9 55.0 49.4 47.5 49.5 48.3 46.2 51.0 52.4 43.2 44.1
Effective Leadership: Supervisors 144  of 413 1.0  73.8 72.8 73.0 69.9 67.4 63.6 63.3 62.6 61.0 62.7 61.2 57.4 57.1
Employee Skills–Mission Match 111  of 415 0.1  81.2 81.1 81.4 79.0 78.1 75.8 77.2 77.2 75.6 77.6 80.3 78.0 75.7
Pay 86  of 415 0.1  71.5 71.4 71.2 67.7 69.2 62.6 62.2 65.9 67.1 74.3 68.1 65.1
Strategic Management 88  of 414 1.2  66.8 65.6 64.0 61.5 58.4 57.0 58.2 57.5 54.5 59.5 62.0 55.9 56.8
Teamwork 134  of 414 0.5  74.2 73.7 73.5 71.0 67.7 65.9 66.5 65.4 64.3 67.0 73.7 66.3 67.5
Innovation 115  of 414 1.1  70.5 69.4 70.0 67.4 64.4 61.9 60.9 60.1 58.9 62.6
Training and Development 142  of 415 1.4  67.4 66.0 66.7 64.8 61.7 58.5 57.8 57.9 55.1 56.9 59.4 52.0 52.0
Work–Life Balance 88  of 414 1.7  70.9 69.2 71.3 69.0 66.8 65.3 64.9 64.4 62.8 63.9 66.4 62.3 58.4
Support for Diversity 93  of 414 0.9  67.4 66.5 67.2 63.6 59.6 56.8 57.3 56.3 55.4 59.3 61.6 56.8 56.9
Performance-Based Rewards and Advancement 101  of 413 1.1  56.6 55.5 55.7 52.0 47.9 44.4 43.9 43.1 42.0 47.0 46.2 40.7 43.4
Quartile Key
Lower Quartile (0–25%) Below Median (25–50%) Above Median (50–75%) Upper Quartile (75–100%)

WORKFORCE SIZE AND DEMOGRAPHICS

Data source: FedScope, U.S. Office of Personnel Management


Gender Demographics


Race/Ethnicity Demographics