Agency Report

United States Secret Service

Best Places to Work Rank
out of 420 Agency Subcomponents

2019 Profile Agency

2019 Engagement Score
52.9

Change from 2018
8.9

Mission

To execute security operations that deter, minimize and decisively respond to identified threats and vulnerabilities.

	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005	2003
Engagement Score	360 of 420	8.9	52.9	44.0	33.0	32.8	33.4	46.4	52.8	62.3	65.8	59.0	59.6	65.4	66.9	62.8

Category	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005	2003
Effective Leadership	345 of 413	6.9	51.7	44.8	36.9	36.9	34.6	42.8	47.7	53.0	56.0	52.9	52.7	56.3	53.8	51.8
Effective Leadership: Empowerment	337 of 413	7.3	43.9	36.6	28.7	26.9	26.0	37.4	40.3	48.0	51.3	46.8	47.3	49.2	47.5	45.7
Effective Leadership: Fairness	353 of 413	8.7	50.5	41.8	33.4	33.3	31.1	39.9	44.7	48.6	50.7	49.3	47.3	48.6	48.4	45.8
Effective Leadership: Senior Leaders	330 of 413	8.4	40.9	32.5	23.1	25.1	20.8	30.2	38.7	46.1	49.0	44.7	47.1	51.7	47.0	43.7
Effective Leadership: Supervisors	320 of 413	4.3	66.9	62.6	56.5	55.4	54.5	59.4	61.9	64.5	68.1	65.8	63.6	68.2	66.5	65.9
Employee Skills–Mission Match	364 of 415	3.6	74.6	71.0	65.4	65.2	65.6	70.3	72.2	76.0	78.6	75.7	75.8	78.8	79.6	80.8
Pay	252 of 415	5.3	62.3	57.0	43.2	43.3	53.2	57.1	55.9	63.7	62.7	62.1	54.6	61.1
Strategic Management	326 of 414	6.9	55.8	48.9	35.8	35.5	34.2	44.5	48.4	54.2	59.9	55.1	55.6	61.6	58.2	62.3
Teamwork	275 of 414	4.4	68.7	64.3	59.9	59.2	56.6	63.2	65.0	68.6	70.5	66.3	72.9	75.2	74.8	74.7
Innovation	377 of 414	6.7	58.1	51.4	47.2	45.9	43.5	49.5	53.9	56.5	62.7	56.2
Training and Development	379 of 415	10.1	52.4	42.3	33.9	33.0	32.8	43.0	46.8	53.2	58.0	55.1	59.1	59.3	56.3	59.2
Work–Life Balance	356 of 414	8.1	55.9	47.8	38.8	37.1	40.9	50.1	54.4	58.7	61.1	57.5	63.8	63.9	58.4	62.3
Support for Diversity	325 of 414	5.1	56.3	51.2	46.1	42.8	43.5	50.4	54.3	59.9	64.0	60.9	66.8	63.8	66.4	68.1
Performance-Based Rewards and Advancement	348 of 413	6.9	43.7	36.8	30.5	30.8	26.9	34.3	38.6	42.6	46.9	43.6	43.2	45.2	46.6	47.2

Lower Quartile (0–25%)

Below Median (25–50%)

Above Median (50–75%)

Upper Quartile (75–100%)

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