Agency Report

Department of Homeland Security

Best Places to Work Rank
out of 17 Large Agencies

2019 Engagement Score
52.3

Change from 2018
-0.8

Mission

With honor and integrity, we will safeguard the American people, our homeland, and our values.

Rank*	Subcomponent	2019 Engagement Score	Change from 2018
380	Customs and Border Protection	49.5	-2.1
348	Immigration and Customs Enforcement	54.8	-3.7
406	Office of Intelligence and Analysis	41.0	13.1
368	Management Directorate	51.8	-0.4
398	Transportation Security Administration	44.6	-1.1
85	United States Coast Guard	73.4	2.7
360	United States Secret Service	52.9	8.9
358	Office of the Inspector General	53.6	-4.9
90	Citizenship and Immigration Services	72.9	-0.1
322	Federal Emergency Management Agency	57.1	-0.3
178	Federal Law Enforcement Training Center	65.8	-3.3
370	Cybersecurity and Infrastructure Security Agency	51.5	3.1
359	Office of the Secretary	53.0	6.9
339	Office of Operations Coordination	55.9	1.2
367	Science and Technology Directorate	51.9	-1.9
420	Countering Weapons of Mass Destruction	18.1	0.0

	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005	2003
Engagement Score	17 of 17	-0.8	52.3	53.1	52.0	45.8	43.1	44.0	46.8	52.9	56.6	58.6	56.2	49.8	49.1

Category	Rank	Change (2018‑19)	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	2007	2005
Effective Leadership	16 of 16	1.0	49.3	48.3	46.8	42.8	40.5	40.6	42.6	45.7	47.6	48.7	46.7	41.0	40.1
Effective Leadership: Empowerment	16 of 16	0.9	40.4	39.5	38.2	33.7	31.2	31.7	33.5	37.0	39.5	42.4	40.4	34.1	31.9
Effective Leadership: Fairness	16 of 16	1.7	49.3	47.6	46.3	41.6	39.6	41.4	42.6	44.0	46.2	45.5	42.1	36.4	36.5
Effective Leadership: Senior Leaders	14 of 16	1.2	41.1	39.9	37.9	33.9	31.4	31.5	35.2	39.3	41.4	43.1	42.7	35.9	34.6
Effective Leadership: Supervisors	16 of 16	0.6	62.1	61.5	60.1	57.0	54.5	53.8	54.7	57.4	58.7	59.2	56.2	51.8	51.6
Employee Skills–Mission Match	16 of 16	-0.3	71.2	71.5	71.4	67.9	65.9	66.4	68.8	71.2	73.9	74.1	74.8	71.0	70.9
Pay	16 of 16	-0.3	52.5	52.8	51.5	48.9	47.0	47.1	46.4	53.9	56.8	60.2	56.8	54.5
Strategic Management	16 of 16	0.7	51.9	51.2	47.4	43.8	41.7	42.7	45.0	47.9	50.4	51.2	50.8	47.8	46.3
Teamwork	16 of 16	1.0	62.5	61.5	60.9	57.7	55.2	55.9	56.8	58.1	59.1	60.2	67.0	63.4	65.5
Innovation	16 of 16	0.9	56.2	55.3	54.6	51.1	48.8	49.4	50.7	52.7	55.3	56.4
Training and Development	16 of 16	1.2	55.4	54.2	53.0	49.7	47.1	47.0	48.6	51.7	54.0	55.8	56.2	51.0	50.9
Work–Life Balance	16 of 16	0.7	55.3	54.6	55.1	51.9	51.8	51.8	53.3	55.6	56.3	57.7	57.8	51.8	53.1
Support for Diversity	16 of 16	0.4	54.9	54.5	53.4	49.3	46.9	47.5	47.8	50.2	52.3	53.0	55.7	49.5	51.1
Performance-Based Rewards and Advancement	16 of 16	1.1	40.0	38.9	37.5	33.4	30.7	31.3	33.0	35.8	38.5	40.4	37.9	32.7	30.9

Lower Quartile (0–25%)

Below Median (25–50%)

Above Median (50–75%)

Upper Quartile (75–100%)

Click on the graph legends to highlight selected data series. Hover over the graphs to view data by year.