Agency Report

Deputy Commissioner for Operations

Best Places to Work Rank
out of 420 Agency Subcomponents

  280  

2019 Engagement Score
60.2

Change from 2018
-1.5 


Parent Agency
Social Security Administration (Engagement Score: 59.8)
Mission
To direct and manage headquarters and geographically dispersed operations installations; to oversee regional operating program, technical, assessment and program management activities; to direct studies and actions to improve the operational effectiveness and efficiency of its components; to promote systems and operational integration and defines user needs in the strategic planning process; to determine automation support needs for Operations components; to oversee the coordination and implementation of SSA’s policies for the electronic delivery of Agency services to the public.
Website
https://www.ssa.gov/org/orgDCO.htm

SCORES AND RANKINGS

Rank Change
(2018‑19)
2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Engagement Score 280 of 420 -1.5  60.2 61.7 62.6
Category Rank Change
(2018‑19)
2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2007 2005 2003
Effective Leadership 335  of 413 -0.4  52.4 52.8 52.7
Effective Leadership: Empowerment 356  of 413 -0.3  41.9 42.2 42.8
Effective Leadership: Fairness 268  of 413 -0.8  56.3 57.1 56.5
Effective Leadership: Senior Leaders 269  of 413 -0.2  46.5 46.7 46.9
Effective Leadership: Supervisors 385  of 413 -0.6  61.5 62.1 61.7
Employee Skills–Mission Match 285  of 415 -0.3  77.5 77.8 78.3
Pay 291  of 415 -0.6  60.1 60.7 60.3
Strategic Management 284  of 414 0.6  57.5 56.9 54.5
Teamwork 333  of 414 -0.6  66.2 66.8 65.9
Innovation 357  of 414 0.6  59.7 59.1 60.3
Training and Development 297  of 415 0.1  58.8 58.7 60.3
Work–Life Balance 354  of 414 0.3  56.0 55.7 58.1
Support for Diversity 304  of 414 -0.7  57.3 58.0 58.7
Performance-Based Rewards and Advancement 345  of 413 1.1  44.1 43.0 43.2
Quartile Key
Lower Quartile (0–25%) Below Median (25–50%) Above Median (50–75%) Upper Quartile (75–100%)