Agency Rankings by Category

Effective Leadership: Empowerment

The Effective Leadership: Empowerment subcategory measures the extent to which employees feel empowered with respect to work processes and how satisfied they are with their involvement in decisions that affect their work.

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Click on the links below to view an agency’s full report. Click on the column headings to sort by rank, agency name, score or change.

Rank Agency 2016 2015 Change (2015‑16)
1 Environment and Natural Resources Division (ENRD), DOJ 74.6 70.8 3.8 
2 Johnson Space Center (JSC), NASA 72.2 67.4 4.8 
3 Goddard Space Flight Center (GSFC), NASA 70.8 68.4 2.4 
4 Facilities, Security and Emergency Management, OPM 69.9 54.9 15.0 
5 Office of the Inspector General (OIG), DOT 69.8 61.3 8.5 
6 Marshall Space Flight Center (MSFC), NASA 69.3 69.0 0.3 
7 Headquarters (HQ), NASA 67.4 62.4 5.0 
8 Kennedy Space Center (KSC), NASA 66.9 62.4 4.5 
8 Treasury Inspector General for Tax Administration (TIGTA), Treasury 66.9 65.0 1.9 
10 Civil Division, DOJ 66.8 58.2 8.6 
11 HR Solutions, OPM 66.6 59.9 6.7 
12 Federal Highway Administration (FHWA), DOT 66.4 66.0 0.4 
13 Office of Inspector General (OIG), Treasury 66.3 59.9 6.4 
14 Langley Research Center (LARC), NASA 66.2 65.1 1.1 
15 Office of the Executive Director (OED), FERC 65.6 56.2 9.4 
16 Alcohol and Tobacco Tax and Trade Bureau (TTB), Treasury 65.2 65.0 0.2 
17 Employee Services, OPM 65.1 55.3 9.8 
18 Office of the Inspector General (OIG), Interior 64.6 64.2 0.4 
19 Office of the General Counsel (OGC), FERC 64.5 73.2 -8.7 
20 Field Operating Offices of Office of the Secretary of the Army, Army 64.3 57.7 6.6 
20 Glenn Research Center (GRC), NASA 64.3 62.6 1.7 
22 Office of Support Operations, SEC 64.2 0.0 
23 Office of the Inspector General (OIG), GSA 64.1 61.8 2.3 
24 Tax Division, DOJ 64.0 59.6 4.4 
25 Defense Microelectronics Activity, DOD 63.7 0.0 
26 Office of Government-wide Policy (OGP), GSA 63.3 55.9 7.4 
27 Office of the General Counsel (OGC), ED 63.2 62.4 0.8 
28 Office of the Inspector General (OIG), USDA 62.8 55.1 7.7 
28 Office of Enforcement, FERC 62.8 58.5 4.3 
28 Armstrong Flight Research Center (AFRC), NASA 62.8 59.0 3.8 
31 U.S. Special Operations Command (SOCOM), Army 62.4 63.7 -1.3 
32 Risk Management Agency (RMA), USDA 62.3 54.3 8.0 
33 Economic Research Service (ERS), USDA 62.2 65.3 -3.1 
34 Office of Financial Management, SEC 62.0 0.0 
35 Veterans Employment and Training Services (VETS), DOL 61.9 54.2 7.7 
36 Air Force Special Operations Command (AFSOC), Air Force 61.5 61.1 0.4 
37 Office of Human Resources, SEC 61.4 0.0 
38 Federal Acquisition Service (FAS), GSA 61.3 54.7 6.6 
39 Office of the Chief of the National Guard Bureau (CNGB), Army 60.8 46.5 14.3 
39 Office of Energy Market Regulation (OEMR), FERC 60.8 61.5 -0.7 
41 U.S. Patent and Trademark Office (PTO), Commerce 60.2 59.7 0.5 
42 Ames Research Center (ARC), NASA 60.1 61.9 -1.8 
43 Maritime Administration (MARAD), DOT 59.7 52.7 7.0 
44 Office of Inspector General (OIG), ED 59.1 56.6 2.5 
45 U.S. Air Forces, Europe (USAFE), Air Force 58.9 62.6 -3.7 
46 Region 4 - Southeast, EPA 58.8 47.8 11.0 
46 Office of Inspector General (OIG), VA 58.8 61.4 -2.6 
48 Defense Contract Audit Agency (DCAA), DOD 58.7 52.5 6.2 
49 Region 3 - Mid-Atlantic, EPA 58.6 53.2 5.4 
50 Office of the Inspector General (OIG), HHS 58.2 58.3 -0.1 
50 Division of Economic and Risk Analysis, SEC 58.2 0.0 
52 Air National Guard, Air Force 58.0 50.5 7.5 
52 U.S. Army, Pacific (USARPAC), Army 58.0 52.6 5.4 
54 Office of the Solicitor (SOL), DOL 57.7 51.4 6.3 
54 Office of the Inspector General (OIG), OPM 57.7 56.6 1.1 
56 Strategic Systems Programs Office (SSP), Navy 57.5 47.2 10.3 
56 Merit System Audit and Compliance (MSAC), OPM 57.5 52.5 5.0 
58 Bureau of Economic Analysis (BEA), Commerce 57.2 53.3 3.9 
58 Federal Railroad Administration (FRA), DOT 57.2 55.2 2.0 
60 Centers for Medicare and Medicaid Services (CMS), HHS 57.1 55.4 1.7 
60 Federal Motor Carrier Safety Administration (FMCSA), DOT 57.1 55.8 1.3 
62 Office of the Chief Financial Officer (OCFO), HUD 56.8 48.0 8.8 
63 Pacific Air Forces (PACAF), Air Force 56.6 51.5 5.1 
64 Agricultural Marketing Service (AMS), USDA 56.5 53.6 2.9 
65 National Institutes of Health (NIH), HHS 56.3 53.0 3.3 
66 Bureau of Labor Statistics (BLS), DOL 56.0 53.2 2.8 
66 Division of Investment Management, SEC 56.0 0.0 
68 National Institute of Standards and Technology (NIST), Commerce 55.9 53.7 2.2 
69 25th Air Force, Air Force 55.8 50.9 4.9 
69 GSA IT, GSA 55.8 52.5 3.3 
69 United States Coast Guard (USCG), DHS 55.8 51.8 4.0 
72 Office of the Inspector General (OIG), DOJ 55.7 51.1 4.6 
72 Centers for Disease Control and Prevention (CDC), HHS 55.7 53.4 2.3 
74 Farm Service Agency (FSA), USDA 55.6 49.6 6.0 
74 Office of the Chief Human Capital Officer (OCHCO), GSA 55.6 46.2 9.4 
76 National Examination Program, SEC 55.4 0.0 
77 Administration for Community Living (ACL), HHS 55.1 49.2 5.9 
78 Region 1 - New England, EPA 55.0 45.9 9.1 
79 Executive Office of U.S. Attorneys and U.S. Attorneys' Office (EOUSA), DOJ 54.9 54.9 0.0 
79 National Enforcement Program, SEC 54.9 0.0 
81 Drug Enforcement Administration (DEA), DOJ 54.8 54.9 -0.1 
81 Criminal Division, DOJ 54.8 57.2 -2.4 
83 Office of Special Education and Rehabilitative Services (OSERS), ED 54.7 47.7 7.0 
84 Office of the Chief Financial Officer (OCFO), GSA 54.6 49.4 5.2 
85 Air Force Elements, U.S. Special Operations Command (SOCOM), Air Force 54.5 58.3 -3.8 
85 Office of the General Counsel (OGC), USDA 54.5 47.2 7.3 
87 U.S. Army Criminal Investigation Command (CID), Army 54.3 47.6 6.7 
87 Naval Supply Systems Command (NAVSUP), Navy 54.3 52.9 1.4 
87 Office of the Chief Information Officer (OCIO), OPM 54.3 45.6 8.7 
90 Office of the Assistant Secretary for Administration and Management (OASAM), DOL 54.2 49.7 4.5 
90 Office of the Secretary (OS), DOT 54.2 53.6 0.6 
92 Air Mobility Command (AMC), Air Force 54.1 54.6 -0.5 
92 Bureau of Industry and Security (BIS), Commerce 54.1 60.1 -6.0 
92 Mine Safety and Health Administration (MSHA), DOL 54.1 52.2 1.9 
95 Departmental Offices (DO), Treasury 54.0 49.6 4.4 
96 Air Combat Command (ACC), Air Force 53.7 53.3 0.4 
96 Departmental Management, USDA 53.7 49.4 4.3 
98 Office of the Chief Financial Officer (OCFO), ED 53.6 53.9 -0.3 
98 Food and Drug Administration (FDA), HHS 53.6 49.2 4.4 
98 Office of Naval Research (ONR), Navy 53.6 53.0 0.6 
98 Healthcare and Insurance, OPM 53.6 52.7 0.9 
102 Defense Technical Information Center, DOD 53.5 0.0 
103 U.S. Army Forces Command (FORSCOM), Army 53.3 50.0 3.3 
103 Office of the General Counsel (OGC), GSA 53.3 48.6 4.7 
103 Office of the Chief Financial Officer (OCFO), OPM 53.3 47.9 5.4 
106 Joint Activities, Army 53.2 48.0 5.2 
106 Employee Benefits Security Administration (EBSA), DOL 53.2 49.6 3.6 
108 Justice Management Division (JMD), DOJ 53.1 48.1 5.0 
108 Office of Energy Projects (OEP), FERC 53.1 58.4 -5.3 
108 Office of the Chief Human Capital Officer (OCHCO), HUD 53.1 43.4 9.7 
111 Food Safety and Inspection Service (FSIS), USDA 53.0 49.8 3.2 
111 U.S. Army Training and Doctrine Command (TRADOC), Army 53.0 50.8 2.2 
111 National Nuclear Security Administration (NNSA), DOE 53.0 41.9 11.1 
114 Office of Justice Programs (OJP), DOJ 52.9 48.5 4.4 
114 Office of Policy Development and Research (PDR), HUD 52.9 44.8 8.1 
114 U.S. Geological Survey (USGS), Interior 52.9 51.7 1.2 
117 U.S. Army Reserve Command (USARC), Army 52.8 50.7 2.1 
117 Office of the Secretary, DOL 52.8 0.0 
119 Bureau of Ocean Energy Management (BOEM), Interior 52.7 50.2 2.5 
120 Agency for Healthcare Research and Quality (AHRQ), HHS 52.6 47.3 5.3 
121 Grain Inspection, Packers and Stockyards Administration (GIPSA), USDA 52.5 50.1 2.4 
121 Health Resources and Services Administration (HRSA), HHS 52.5 48.0 4.5 
123 Office of the Secretary (OS ), Commerce 52.4 46.6 5.8 
123 Citizenship and Immigration Services (USCIS), DHS 52.4 47.4 5.0 
125 HQDA Field Operating Agencies and Staff Support Agencies, Army 52.3 47.6 4.7 
125 Domestic Nuclear Detection Office (DNDO), DHS 52.3 65.4 -13.1 
127 Office of Administration, HUD 52.2 47.2 5.0 
128 Air Education and Training Command (ATC), Air Force 52.0 50.0 2.0 
128 NORAD/U.S. Northern Command (NORAD), Air Force 52.0 52.7 -0.7 
130 U.S. Army Corps of Engineers (USACE), Army 51.8 49.2 2.6 
130 Military Sealift Command (MSC), Navy 51.8 49.4 2.4 
132 Power Marketing Administrations (PMA), DOE 51.7 52.3 -0.6 
133 U.S. Army Acquisition Support Center (ASC), Army 51.6 50.1 1.5 
133 National Telecommunications and Information Administration (NTIA), Commerce 51.6 37.0 14.6 
133 U.S. Marshals Service (USMS), DOJ 51.6 49.8 1.8 
133 Region 7 - Midwest, EPA 51.6 49.7 1.9 
137 Institute of Education Sciences (IES), ED 51.5 61.6 -10.1 
137 Retirement Services, OPM 51.5 48.8 2.7 
137 National Cemetery Administration (NCA), VA 51.5 50.9 0.6 
140 Under Secretary for Management and Performance, DOE 51.4 45.4 6.0 
140 Office of Field Policy and Management (FPM), HUD 51.4 46.4 5.0 
142 Federal Law Enforcement Training Center (FLETC), DHS 51.3 48.9 2.4 
142 Naval Air Systems Command (NAVAIR), Navy 51.3 49.8 1.5 
144 Headquarters, Air Force 51.0 58.2 -7.2 
144 Office of Air and Radiation (OAR), EPA 51.0 46.9 4.1 
146 Installation and Mission Support (AFIMSC), Air Force 50.9 41.7 9.2 
146 U.S. Military Entrance Processing Command (MEPCOM), Army 50.9 47.5 3.4 
148 Occupational Safety and Health Administration (OSHA), DOL 50.8 47.4 3.4 
148 Naval Facilities Engineering Command (NAVFAC), Navy 50.8 44.6 6.2 
150 Global Strike Command (AFGSC), Air Force 50.7 53.4 -2.7 
150 Defense Human Resources Activity (DHRA), DOD 50.7 49.6 1.1 
150 Wage and Hour Division (WHD), DOL 50.7 46.5 4.2 
150 U.S. Fish and Wildlife Service (FWS), Interior 50.7 48.0 2.7 
154 Uniformed Services University of the Health Sciences (USU), DOD 50.6 51.2 -0.6 
155 Civil Rights Division, DOJ 50.5 48.2 2.3 
155 Federal Transit Administration (FTA), DOT 50.5 42.9 7.6 
155 Bureau of the Fiscal Service (BFS), Treasury 50.5 46.7 3.8 
158 Agricultural Research Service (ARS), USDA 50.2 44.7 5.5 
158 Defense Logistics Agency (DLA), DOD 50.2 48.9 1.3 
158 Defense Finance and Accounting Service (DFAS), DOD 50.2 47.8 2.4 
158 Federal Student Aid (FSA), ED 50.2 48.5 1.7 
158 Public Buildings Service (PBS), GSA 50.2 46.6 3.6 
163 Bureau of Reclamation (USBR), Interior 50.1 45.7 4.4 
164 Air Force District of Washington (AFDW), Air Force 50.0 47.6 2.4 
165 Office of the Secretary (OS), Interior 49.8 47.3 2.5 
166 Division of Trading and Markets, SEC 49.7 0.0 
167 Office of Management (OM), ED 49.5 56.8 -7.3 
168 Bonneville Power Administration (BPA), DOE 49.4 43.2 6.2 
168 Region 6 - South Central, EPA 49.4 47.2 2.2 
168 Office of the General Counsel (OGC), HUD 49.4 43.2 6.2 
171 Foreign Agricultural Service (FAS), USDA 49.0 37.5 11.5 
171 Chief of Staff of the Army, Army 49.0 53.4 -4.4 
171 Assistant for Administration, Navy 49.0 47.3 1.7 
171 Federal Aviation Administration (FAA), DOT 49.0 47.5 1.5 
175 Bureau of Safety and Environmental Enforcement (BSEE), Interior 48.9 48.9 0.0 
176 Under Secretary for Science and Energy, DOE 48.8 44.4 4.4 
177 Office of Labor-Management Standards (OLMS), DOL 48.7 44.9 3.8 
177 Office of General Counsel, SEC 48.7 0.0 
179 Federal Bureau of Investigation (FBI), DOJ 48.6 50.7 -2.1 
180 Air Force Materiel Command (AFMC), Air Force 48.5 48.4 0.1 
180 Office of the Secretary (OS), DOE 48.5 44.8 3.7 
180 Ginnie Mae (GNMA), HUD 48.5 43.7 4.8 
183 U.S. Army North, Army 48.4 0.0 
183 Bureau of Engraving and Printing (BEP), Treasury 48.4 48.9 -0.5 
185 Economic Development Administration (EDA), Commerce 48.3 33.9 14.4 
185 Bureau of Indian Affairs (BIA), Interior 48.3 43.0 5.3 
187 Headquarters - Air Force Reserve Command (HQ AFRES), Air Force 48.2 52.2 -4.0 
187 Space and Naval Warfare Systems Command (SPAWAR), Navy 48.2 47.4 0.8 
189 Office of Land and Emergency Management (OLEM), EPA 47.9 45.2 2.7 
189 Pipeline and Hazardous Materials Safety Administration (PHMSA), DOT 47.9 48.7 -0.8 
191 Antitrust Division (ATR), DOJ 47.8 53.5 -5.7 
191 Office of the Inspector General, SSA 47.8 0.0 
193 U.S. Army Test and Evaluation Command (ATEC), Army 47.4 39.6 7.8 
194 Food Nutrition and Consumer Services (FNS), USDA 47.0 43.7 3.3 
194 Office of the Secretary of the Army (OS), Army 47.0 47.9 -0.9 
194 Office of the Inspector General (OIG), DOL 47.0 43.2 3.8 
197 Rural Development (RD), USDA 46.8 45.4 1.4 
197 Employment and Training Administration (ETA), DOL 46.8 43.7 3.1 
199 National Oceanic and Atmospheric Administration (NOAA), Commerce 46.7 44.3 2.4 
199 Office of Postsecondary Education (OPE), ED 46.7 43.5 3.2 
199 Office of Water (OW), EPA 46.7 43.0 3.7 
199 Region 9 - Pacific Southwest, EPA 46.7 40.0 6.7 
199 Science and Technology Directorate, DHS 46.7 33.6 13.1 
199 Office of Housing, HUD 46.7 39.1 7.6 
199 Naval Sea Systems Command (NAVSEA), Navy 46.7 47.3 -0.6 
199 Division of Corporation Finance, SEC 46.7 0.0 
207 Space Command (AFSPC), Air Force 46.6 47.0 -0.4 
207 Region 2, EPA 46.6 46.2 0.4 
209 Air Force Operational Test and Evaluation Center (AFOTEC), Air Force 46.4 48.1 -1.7 
209 Defense Security Service, DOD 46.4 0.0 
209 Office of the Comptroller of the Currency (OCC), Treasury 46.4 58.6 -12.2 
212 Air Force Elements, U.S. Strategic Command (USSTRATCOM), Air Force 46.3 43.4 2.9 
212 Joint Chiefs of Staff, DOD 46.3 0.0 
212 Office of Research and Development (ORD), EPA 46.3 34.7 11.6 
215 U.S. Air Force Academy (USAFA), Air Force 46.2 50.6 -4.4 
215 International Trade Administration (ITA), Commerce 46.2 39.8 6.4 
215 Bureau of Alcohol Tobacco Firearms and Explosives (ATF), DOJ 46.2 45.5 0.7 
218 National Agricultural Statistics Service (NASS), USDA 46.1 43.8 2.3 
218 U.S. Army, Europe (USAREUR), Army 46.1 58.1 -12.0 
218 Office of Enforcement Compliance Assurance (OECA), EPA 46.1 38.2 7.9 
221 Office of Administrative Services (OAS), GSA 46.0 39.0 7.0 
222 Administration for Children and Families (ACF), HHS 45.9 44.4 1.5 
223 U.S. Army Space and Missile Defense Command, U.S. Army Forces Strategic Command (USASMDC/ARSTRAT), Army 45.7 44.1 1.6 
223 Defense Contract Management Agency (DCMA), DOD 45.7 48.8 -3.1 
225 Region 5, EPA 45.5 47.2 -1.7 
226 Office of Mission Assurance (OMA), GSA 45.4 42.9 2.5 
227 Office of the Secretary (OS), DHS 45.3 43.4 1.9 
228 Office of the Inspector General (OIG), DHS 45.1 40.0 5.1 
229 Region 8 - Mountains and Plains, EPA 45.0 44.4 0.6 
230 U.S. Army Installation Management Agency (IMA), Army 44.9 45.7 -0.8 
230 Department of Defense Education Activity (DoDEA), DOD 44.9 42.4 2.5 
230 Washington Headquarters Services (WHS), DOD 44.9 44.3 0.6 
233 Office of Administration and Resources Management (OARM), EPA 44.8 49.1 -4.3 
233 U.S. Mint (USM), Treasury 44.8 49.8 -5.0 
235 Missile Defense Agency (MDA), DOD 44.5 45.4 -0.9 
235 U.S. Trustee Program (USTP), DOJ 44.5 43.3 1.2 
235 Office of the Chief Information Officer (OCIO), ED 44.5 49.0 -4.5 
235 Office of Surface Mining, Reclamation and Enforcement (OSMRE), Interior 44.5 44.2 0.3 
239 Marine Corps (USMC), Navy 44.4 46.4 -2.0 
240 Office of the Inspector General (OIG), Commerce 44.2 43.3 0.9 
241 Management Directorate (MGMT), DHS 44.1 39.7 4.4 
242 Natural Resources Conservation Service (NRCS), USDA 44.0 42.5 1.5 
242 Office of Public and Indian Housing (PIH), HUD 44.0 38.7 5.3 
242 Immediate Office of the Chief of Naval Operations, Navy 44.0 48.5 -4.5 
245 Defense Information Systems Agency (DISA), DOD 43.9 44.2 -0.3 
246 Animal and Plant Health Inspection Service (APHIS), USDA 43.8 44.9 -1.1 
247 Office of the Assistant Secretary for Civil Rights, USDA 43.6 0.0 
248 Bureau of Naval Personnel (BUPERS), Navy 43.5 46.2 -2.7 
249 Office of the Secretary (OS), HHS 43.4 40.7 2.7 
250 U.S. Army Materiel Command (AMC), Army 43.3 42.2 1.1 
250 Office of Elementary and Secondary Education (OESE), ED 43.3 44.4 -1.1 
252 Commander, Navy Installations (CNI), Navy 43.2 38.2 5.0 
253 National Defense University (NDU), DOD 43.1 45.0 -1.9 
253 Office of Fair Housing and Equal Opportunity (FHEO), HUD 43.1 33.7 9.4 
255 Naval Medical Command (NAVMEDCOM), Navy 43.0 44.3 -1.3 
256 Office of Workers' Compensation Programs (OWCP), DOL 42.9 39.3 3.6 
257 Forest Service (USFS), USDA 42.8 41.4 1.4 
257 U.S. Army Medical Command (MEDCOM), Army 42.8 42.8 0.0 
259 Joint Services and DOD Activities Supported the HQDA, Army 42.7 49.7 -7.0 
259 Federal Investigative Service (FISD), OPM 42.7 45.4 -2.7 
261 Federal Bureau of Prisons (BOP), DOJ 42.5 44.2 -1.7 
261 Indian Health Service (IHS), HHS 42.5 41.1 1.4 
263 National Institute of Food and Agriculture (NIFA), USDA 42.0 42.7 -0.7 
264 U.S. Army Intelligence and Security Command (INSCOM), Army 41.9 37.2 4.7 
265 Community Supervision Program (CSP), CSOSA 41.7 44.1 -2.4 
265 National Park Service (NPS), Interior 41.7 40.5 1.2 
267 Defense Health Agency (DHA), DOD 41.5 36.4 5.1 
268 Office of the Chief Information Officer (OCIO), HUD 41.4 42.6 -1.2 
268 Central Office (VACO), VA 41.4 41.3 0.1 
270 Network Technology Enterprise Command - 9th Army Signal Command (NETCOM), Army 41.3 42.7 -1.4 
270 Office of the Inspector General (OIG), DOD 41.3 36.6 4.7 
270 Region 10 - Pacific Northwest, EPA 41.3 35.5 5.8 
273 Defense Threat Reduction Agency (DTRA), DOD 41.2 38.2 3.0 
273 Veterans Health Administration (VHA), VA 41.2 39.3 1.9 
275 U.S. Census Bureau, Commerce 41.1 38.8 2.3 
276 Office of the Chief Financial Officer (OCFO), USDA 41.0 40.6 0.4 
276 Office of Community Planning and Development (CPD), HUD 41.0 38.3 2.7 
276 Bureau of Land Management (BLM), Interior 41.0 41.6 -0.6 
279 Internal Revenue Service (IRS), Treasury 40.9 39.3 1.6 
280 Office of Chief Procurement Officer (OCPO), HUD 40.2 37.4 2.8 
281 Federal Emergency Management Agency (FEMA), DHS 39.9 35.6 4.3 
282 Defense Commissary Agency (DECA), DOD 39.8 41.7 -1.9 
282 Financial Crimes Enforcement Network (FinCEN), Treasury 39.8 35.2 4.6 
284 National Highway Traffic Safety Administration (NHTSA), DOT 39.6 35.7 3.9 
285 Defense Media Activity (DMA), DOD 38.3 44.1 -5.8 
286 National Technical Information Service (NTIS), Commerce 38.0 45.2 -7.2 
287 Executive Office for Immigration Review (EOIR), DOJ 37.9 36.8 1.1 
288 Office of Federal Contract Compliance Programs (OFCCP), DOL 37.8 36.9 0.9 
289 Office of Chemical Safety and Pollution Prevention (OCSPP), EPA 37.5 41.1 -3.6 
290 Bureau of International Labor Affairs (ILAB), DOL 37.1 45.8 -8.7 
291 National Protection and Programs Directorate (NPPD), DHS 36.7 31.3 5.4 
292 Veterans Benefits Administration (VBA), VA 36.4 33.1 3.3 
293 Office of the Solicitor (SOL), Interior 35.7 37.7 -2.0 
294 Office of Information Technology, SEC 35.6 0.0 
295 Office of Intelligence and Analysis (IA), DHS 35.0 23.5 11.5 
296 Voice of America (VOA), BBG 34.7 36.1 -1.4 
297 Substance Abuse and Mental Health Services Administration (SAMHSA), HHS 33.3 28.9 4.4 
297 Immigration and Customs Enforcement (ICE), DHS 33.3 26.1 7.2 
299 Customs and Border Protection (CBP), DHS 31.3 27.0 4.3 
300 Office of Cuba Broadcasting (OCB), BBG 30.1 37.2 -7.1 
301 Transportation Security Administration (TSA), DHS 27.6 30.1 -2.5 
302 U.S. Secret Service (USSS), DHS 26.9 26.0 0.9 
303 Office for Civil Rights (OCR), ED 24.4 25.5 -1.1 
U.S. Army Audit Agency (USAAA), Army 0.0 
Office of the Inspector General (OIG), TVA 0.0 

Category scores may not be available for agencies that do not participate in the Federal Employee Viewpoint Survey. Explain this.

Quartile Key
Lower Quartile (0–25%) Below Median (25–50%) Above Median (50–75%) Upper Quartile (75–100%)

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